You got questions,
We’ve got answers.



  • Cell Phone vs. Wall Hub Solutions

    We offer two solutions

    -- Fob paired with Cell Phone - for people who don't have a fixed work location. The fob pairs with your cell phone to provide protection anywhere in the United States.

    -- Fob paired with Wall Unit - for people and companies like hotels or offices with a fixed work location. The Wall Hub plugs into any electrical outlet and wirelessly works with the Fob to dispatch emergency services when you press the button on the Fob.

  • Shouldn't I just call 911 in an emergency?

    9-1-1 is great if you have the time and ability to find your phone, unlock it, dial 9-1-1 and talk to a dispatcher about who, and where, you are. In most emergencies, however, the circumstances don't allow for this. Additionally, most people don't know that 9-1-1 can’t immediately locate callers using a cell phone. Guard Llama eliminates the need for a lengthy phone call and sends your exact GPS location to police dispatchers.

  • Can I use Guard Llama to comply with hotel panic button ordinances and union agreements?

    Yes, you can use Guard Llama's Wall Hub and fob solution to fully comply with panic button requirements. Wall Hubs take under 10 minutes to install without construction or disruption to your guests. Contact [email protected] to learn more.

    Our clients use Guard Llama to comply with: Section 4-6-180 of the Chicago Municipal Code, Seattle Initiative 124, andNew York Hotel and Motel Trades Council, AFL-CIO contract section 70.

  • How does the remote work?

    The remote connects via Bluetooth to an application on your smartphone (iPhone & Android) or the Wall Hub. When you click the button twice, the remote sends a signal to the app or Hub. It then collects your GPS location info and sends that to the Guard Llama dispatch center.

  • Does the remote work without a phone?

    Guard Llama offers two solutions. If you are using the solution that pairs a Fob with your smartphone, the remote needs to be within about 150 feet of your smartphone in order for the system to work. The application can also be used instead of the remote in an emergency.

    If you're using our enterprise Wall Hub product, the Fob needs to be within 150 feet of a Wall Hub.

  • What makes Guard Llama better than its competitors?

    Most personal safety systems and apps send an alert to a user's friends and family members only. In a true emergency, every second counts. That's why we contact the police immediately after you activate an alarm.

  • Do I have to keep the Bluetooth on my phone on all the time?

    In order to activate an alarm with your personal security remote, Bluetooth must be enabled. Your Guard Llama personal security remote is a low energy Bluetooth device and only consumes battery when activated. You will see no impact on battery life.

  • Where does Guard Llama work?

    The Guard Llama system in the United States, in all 50 states. It does not work in Canada or other countries.

  • Is my personal information safe?

    Your personal information remains private and confidential. It is only shared with emergency responders so they can identify you in a time of need.

  • Is my location always being tracked?

    No. We only access your GPS location information if you activate an alarm. When help arrives and the situation has been resolved, you can enter your 4-digit pin and reset the system, erasing your location data.

  • What happens if I don't have cell service?

    Guard Llama works off of cellular data or WiFi - if you're in an area without either the Guard Llama system will not be able to send an alert out.

  • How accurate is the GPS tracking technology?

    Our system can accurately track your GPS location within 9 feet. It also tracks your altitude, so responders can find you if you are in a multi-story building.

  • What if I have the cell phone version and my phone is off?

    Like any other app, our system will not work if your phone is off.

  • What if I activate an alarm accidentally?

    If you accidentally activate an alarm, simply enter your preset 4-digit disarm pin on the smart phone app.

  • How long does the battery in the remote last?

    The battery will last a minimum of 9 years. If your device stops working at any time, contact us and we'll send a replacement remote at no cost to you.

  • How do I setup my device once I receive it?

    Please click here for step-by-step directions on setting up your system.

  • What happens if my device stops working?

    Contact support at [email protected]

  • Do I need to do anything special to ensure Guard Llama is working?

    Guard Llama is an application that must be running in the background to use. If your phone is shut off, has been hard reset, or you manually close out the Guard Llama app on iOS or Android the Guard Llama application will not be able to communicate with your emergency FOB.

    Please remember to open your application regularly to ensure you can get help when you need it.

  • Will the Guard Llama work on any phone?

    Our application runs on Android or Apple (iOS) smartphones only.

Get your Guard Llama system today!

We are so much more comfortable showing houses with people we don’t know very well knowing we have Guard Llama. After having a presentation on safety from the police department, we are even happier that through the pairing of Guard Llama with our phones, law enforcement will be able to pinpoint our exact location if we get in trouble and need help.